Read more on INSEAD case studies
AI for Customer Experience (A): Intelligent Automation in the Insurance Adjustment Claims Process
By Phanish Puranam, Paul Gozzo
Published 28 Jul 2020
Digitalizing the Real Estate Industry: PropertyGuru and Proptech in Southeast Asia
By Michaël Bikard
Published 22 Jul 2020
Ant Financial and Tencent: A Tale of Two FinTech Unicorns in China
By Guoli Chen, Tony Tong, Kuangzhen Wu
Published 22 Jul 2020
Durian Widgets Workshop
Sameer Hasija, Aarti Gumaledar
01 Jul 2020
Analytics-Driven Transformation at Majid Al Futtaim: Building a Data-Led, Test-&-Learn Culture to Generate Customer Value in the Middle East
David Dubois, Joerg Niessing, Katia Kachan
01 Jul 2020
Lemonade: Delighting Insurance Customers with AI and Behavioural Economics – A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence
Wolfgang Ulaga, Ziv Carmon, Laura Heely
01 Jul 2020
E.ON: Building a New AI Powered Energy World
Theodoros Evgeniou, Pal Boza
23 Jun 2020
Barça Innovation Hub (BIH) Goes Global: Innovation On and Off the Pitch
By L. Felipe Monteiro, John Davies, Anne-Marie Carrick Published 03 Jun 2020 Reference 6583 Topic Strategy Industry Health, Wellness and Fitness, Sports Region Global Summary The case study traces the development of FC Barcelona’s Innovation Hub (BIH) and its plans...
Cloud Wars Go Global: How Amazon, Microsoft, Google and Alibaba Compete in Web Services
Jason P. Davis, Anne Yang
19 Mar 2020
ObEN PAI: Building a World of Personal AI Avatars
Peter Zemsky, Pavel Kireyev, Lisa Duke
19 Mar 2020