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Three steps to outstanding digital CX

March 2020: Indian Management - How customer-first digital transformation drives uncommon growth by Joerg Niessing (INSEAD); Fred Geyer (Prophet); Carsten Feldmann (University of Applied Sciences Munster) Companies that leverage customer data and digital technology...

Keeping up with the AI trends in management

February 24, 2020: The Times of India:  New-age leaders must understand the complexity of the technologies and their effects on businesses As we enter Industry 4.0, the biggest challenge is the creation of workforce skilled in new-age technologies such as AI, ML,...

Is remote working the future of work?

February 21, 2020: Benjamin Kessler, The Business Times: The Covid-19 epidemic has forced many Asian companies to work remotely. However, a small but growing number of tech companies which are intentionally going 'all-remote' may well be harbingers of the future of...

Lessons from Tesla’s Approach to Innovation

February 12, 2020, Nathan Furr, Jeff Dyer, Harvard Business Review: Few companies have attracted as much scorn and adoration as Tesla. When Tesla launches a product like the Cybertruck, the reception tends to be divisive: critics see it as further evidence that...

Designing AI Systems That Customers Won’t Hate

16 December 2019, Ziv Carmon, Rom Schrift, Klaus Wertenbroch, and Haiyang Yang: Privacy concerns get most of the attention from tech skeptics, but powerful predictive algorithms can generate serious resistance by threatening consumer autonomy. Three safeguards can...

Tesla’s business strategy is not chaotic – it’s brilliant

18 November 2019: The Conversation, UK: Few companies have attracted as much praise, derision, scepticism and enthusiasm as Telsa Motors and its founder Elon Musk. Having interviewed Elon Musk and the Tesla leadership as part of my research, one of the questions I’m...