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How to Appease Your Customers After Your Algorithm Rejects Them

1 December 2020: QualityDigest, Klaus Wertenbroch: As algorithms increasingly become gatekeepers, where should rejected customers turn for an explanation? From a customer perspective, the only thing more frustrating than being denied a product or service is when that...

Big tech’s global strategy in the cloud

October 2020: Business AM Live, Nigeria, Jason Davis. Amazon, Microsoft, Google and Alibaba are fighting tooth and nail in the cloud market, using strategies heavily influenced by their respective histories. A lot has been said about how Big Tech has been eating the...

Innovation Plucked from the Zeitgeist

19 October 2020, Michaël Bikard, business a.m.: A method to quantify the phenomenon of simultaneous discoveries sheds insight into how one innovation wins and another is left on the shelf. Have you ever had a bright idea at nearly the exact moment as someone else?...

Reimagining the new social contract for the digital age

October 2020: ZDNet US, Don Tapscott is one of the world’s leading authorities on the impact of technology on business and society. He shares his future vision of a new social contract for a digital age based on the devastating impact of COVID-19 pandemic in the next...

The Ultimate Investor’s Guide to Bitcoin

October 2020: Markets Insider- Business Insider, InvestorPlace, Thomas Yeung. I’ve spoken to a lot of people about investing in bitcoin over the years. And almost everyone just wants simple advice: should I invest in bitcoin? I get it. It’s hard to get any...