AI for Customer Experience: Key Lessons from a Global Insurance Player

Wednesday, 19 May 2021
Duration: 60 min

Where to start with intelligent automation in the customer experience? What AI tools to leverage? Learn from the case of a global player in the insurance industry with Paul Gozzo (Head of Insurance Automation Solutions) and Nidhi Patel (Head of Insurance Product Development) at WorkFusion – a leading AI-driven intelligent automation software firm. The webinar is hosted by INSEAD Professor of Strategy Phanish Puranam.

Why attend?
• Deep dive into work flow automation as a major domain application of AI
• Learn to distinguish rules-based vs machine learning based AI
• Understand how to prioritize where AI techniques can be most and least useful to workflow automation.

What to prepare?
AI for Customer Experience: Intelligent Automation in the Insurance Adjustment Claims Process

Further reading
Where AI Can Help Your Business (and Where It Can’t), INSEAD Knowledge, January 17, 2020

Paul Gozzo (MBA’18D)

Head of Insurance Automation Solutions, WorkFusion

Nidhi Patel

Head of Insurance Product Development, WorkFusion

Phanish Puranam

Professor of Strategy, The Roland Berger Chaired Professor of Strategy and Organisation Design