AI for Customer Experience: Key Lessons from a Global Insurance Player
Wednesday, 19 May 2021
Duration: 60 min
Where to start with intelligent automation in the customer experience? What AI tools to leverage? Learn from the case of a global player in the insurance industry with Paul Gozzo (Head of Insurance Automation Solutions) and Nidhi Patel (Head of Insurance Product Development) at WorkFusion – a leading AI-driven intelligent automation software firm. The webinar is hosted by INSEAD Professor of Strategy Phanish Puranam.
• Deep dive into work flow automation as a major domain application of AI
• Learn to distinguish rules-based vs machine learning based AI
• Understand how to prioritize where AI techniques can be most and least useful to workflow automation.
What to prepare?
• AI for Customer Experience: Intelligent Automation in the Insurance Adjustment Claims Process
• Where AI Can Help Your Business (and Where It Can’t), INSEAD Knowledge, January 17, 2020